Privacy Policy

Teddy Tastic Limited 169 High Street, Barnet, EN5 5SU

Last Updated: [Insert Date]

1. Introduction Welcome to Teddy Tastic Limited. We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy policy explains how we collect, use, disclose, and protect your personal information when you interact with us, whether through our website, in-store, or via email.

2. Information We Collect We may collect and process the following types of personal data:

Identity Data: Name, title, date of birth.
Contact Data: Address, email, phone number.
Transaction Data: Details of purchases, payment information.
Technical Data: IP address, browser type, operating system.
Marketing Preferences: Subscriptions to newsletters, preferences for communication.
Customer Interaction Data: Records of interactions, complaints, queries.

3. How We Collect Your Data We collect personal data in the following ways:

Directly from you when you place an order, sign up for marketing updates, or contact us.
Automatically through website cookies and similar technologies.
Through third parties such as payment processors and analytics providers.

4. How We Use Your Data We use your personal data for the following purposes:

To Provide Services: Processing orders, managing accounts, and delivering products.
To Improve Our Services: Analyzing trends, feedback, and user experience.
Marketing and Promotions: Sending promotional emails, newsletters, or offers (only with consent).
Legal and Compliance: Ensuring compliance with laws, fraud prevention, and security monitoring.
Customer Support: Responding to inquiries and complaints.

5. Legal Basis for Processing Data Under the UK GDPR, we rely on the following lawful bases:

Contractual Obligation: Processing necessary to fulfill an order or service.
Legitimate Interests: Enhancing user experience, fraud prevention, internal analysis.
Consent: When you opt into marketing or specific processing.
Legal Compliance: Meeting our legal and regulatory obligations.

6. Sharing Your Data We do not sell your personal data. However, we may share it with:

Service Providers: Payment processors, delivery partners, IT support.
Legal Authorities: If required by law.
Business Transfers: If we merge or sell part of our business.

7. International Transfers If we transfer data outside the UK, we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO).

8. Data Retention We retain personal data only as long as necessary for the purposes stated. For example:

Transaction records: 6 years (for tax and legal purposes).
Marketing data: Until you opt out.
Customer queries: 2 years.

9. Your Rights Under UK GDPR You have the following rights:

Access: Request a copy of your personal data.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request erasure of your data (subject to legal obligations).
Restriction: Restrict processing of your data in certain situations.
Objection: Object to data processing for marketing purposes.
Data Portability: Request a copy of your data in a machine-readable format.
Withdraw Consent: Where consent is the legal basis for processing, you may withdraw it anytime.

To exercise these rights, contact us at info@teddytastic.net.

10. Cookies and Tracking Technologies Our website may use cookies to enhance user experience. You can control cookie settings through your browser preferences.

For more details, please see our Cookie Policy.

11. Security Measures We implement strict security measures to protect your personal data, including encryption, firewalls, and access controls.

12. Complaints and Contact Details If you have concerns about how we handle your data, you can contact us at:

Email: info@teddytastic.net
Address: 169 High Street, Barnet, EN5 5SU

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

13. Changes to This Privacy Policy We may update this policy from time to time. The latest version will always be available on our website. Significant changes will be notified via email or website notice.

14. Acceptance of This Policy By using our services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

For any questions, contact us at info@teddytastic.net.